Buying from Katrina Alexander

COVID-19 DELIVERY TERMS UPDATE - if we cannot provide delivery during covid-19 lockdown for any reason, we will contact you immediately.

All items are being delivered by secure courier currently, for guaranteed next day delivery, in the UK.

Deliveries within Europe and the rest of the world subject to status of Covid-19 country status, a quote will be provided at the time of ordering. Please send an email is interested in ordering a product and a quote can be provided.

Select your product(s) and add them to your shopping basket. Enter your details as requested and then make payment by either credit or debit card or via Paypal - both of which are secure methods of payment. We will then send you an email confirming your order and confirm that the payment has been processed. We will then dispatch your order.

If you have any queries about your order before or after it’s been placed, please get in touch with us via the online form, email or give us a call.

All Katrina Alexander jewellery is handcrafted and pieces may vary slightly in look and finish, each piece haas been lovingly cleaned up by hand and polished individually.

Please note that we reserve the right to cancel your order if, for any reason, we are out of stock and we may cancel the contract between us if this is the case or if we are unable to deliver to your area.

If the contract is cancelled, we will advise you by email and provide you with a credit within 30 days latest of the time of your order. We endeavour to provide immediate refunds. Please note that we do not provide additional compensation.

We do not accept any responsibility for items that have arrived damaged or delayed via Special Delivery once they are in possession of the Royal Mail - however, please do contact us via email immediately should you have any issues with your order such as a discrepancy between the quantity of items ordered. We cannot guarantee to deal with these over the telephone, these must be advised by email.

We reserve the right to change our prices at any time, subject to the price of metals and materials.

We aim to process all orders on the same day as purchased. Orders will then be shipped out the following day for guaranteed secure next day delivery. During the uncertainty of covid-19 your order may take slightly longer to arrive due to delays in obtaining materials and tools. If you require an item to arrive by a specific date or occasion please contact katrina@katrina-alexander.com and we will do our utmost to meet your request.

All orders to be sent within the UK will be sent out free of charge by Special Delivery or courier, and the delivery date will be confirmed at the time of ordering.

Products sent to countries within the rest of Europe will be sent free of charge if one piece of jewellery is ordered but will be charged for any additional pieces due to the heavy weight of the jewellery. An email will be sent at the time of ordering to confirm any additional costs.

Delivery will take 3 – 5 working days to arrive and will be sent out by a tracked method that has to be signed for.

For international orders outside of Europe you will be advised of delivery time and cost separately.

Please note: it is the responsibility of the purchaser to check all import taxes and any related local charges, at the time of ordering. The free of charge service above, and any additional delivery charges as mentioned above, do not include taxes and import duties.

All Katrina Alexander jewellery is sent out wrapped with (acid-free) tissue in one of our deep, luxurious (high quality recycled paper) jewellery boxes and encased in a silver grey satin ribbon in our signature grey. We can also attach gift tags and hand-write your own personal message should you require – just drop us an email with your required message when ordering.

In the unlikely event you’re not happy with your purchase, please advise us immediately by email and then return it to us within up to 30 days and in the same condition it was sent to you, and in the original packaging. Please ensure the jewellery is wrapped carefully in tissue paper to stop the items being scratched. Always return it by Special Delivery to ensure that the item is fully insured. Once we’ve received the goods back, you will be fully refunded, including the cost of the return postage.

Please note that we cannot be responsible for the loss of items which have not been returned by Special Delivery. Should items get lost for any reason, it is the purchaser's responsibility to claim back via the method in which it was sent. Items that are received back with any scratches or dents will not be refunded.

Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods.

However, in the interests of hygiene, we regret this does not apply to unwanted pierced earrings.

After this time we will be happy to exchange goods (excluding earrings) if they are returned to us in perfect condition and in their original packaging within 14 days of purchase. This does not affect your statutory rights.

Please note all measurements are approximate and products may differ slightly from their description due to the handcrafted nature of the jewellery. Katrina Alexander Jewellery Design does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, preferably Royal Mail Special Delivery service. Exchanges are possible, but postage will be charged for the item sent out in exchange.

Please note that our deep luxurious jewellery boxes are made from high quality recycled packaging and all postcards and business cards are printed on recycled paper. All can be recycled. Tissue used is acid-free.

We are currently sourcing recycled satin ribbon made using recycled goods in an ethical way.

Secondary packaging is also made from recycled paper which can be recycled.

Please note that all Katrina Alexander jewellery pieces are made using 100% sterling silver. All pieces that are cast are done so with recycled silver. Jewellery is hallmarked by the London Assay Office with the Maker's Mark, in line with the Hallmarking Act 1973.

Please do get in touch if you are interested in stocking Katrina Alexander Jewellery and I can send you details of our price list and collection pieces available for sale or exhibitions.

Jewellery is always subject to wear and tear, if you would like a piece of jewellery to be repaired or reconditioned please do get in touch and I can provide a quote as applicable. Once I know what is required, I can quote, and then I recommend that you return your Katrina Alexander Jewellery to me by a secure, sign for mail which is covered by insurance. Once received I will be able to provide you with a detailed quote for undertaking the work.

Payment for all repairs and reconditioning will be taken prior to commencement of the work.

We do not print unnecessary paperwork and all invoice, delivery notes and return confirmations are all sent via email.

All jewellery is cast using the ancient technique of the art of lost wax casting which means that each piece of jewellery is unique to the wearer. No two pieces are totally identical as each piece is hand finished individually.